Reviews
“Tim was very professional in dealing with the leak in our bathroom. He was quick to access the problem and was able to implement a very excellent solution in a short period of time. He showed up on time and was friendly and easy to work with on this issue. He also did a great clean up job after the repair. I feel confident that this leaking faucet is now in good working order. I appreciate the job that Tim and his assistant did at and I will definitely recommend him and your company to others with plumbing problems .”
“I Do Not Recommend Jos Frederick for any service! They do not guarantee customer satisfaction, they are more expensive than most, not reputable. Carrier system less than 3 yrs old, installed by Jos Frederick. 5:30am no heat. Snow storm coming. Came out $125 emergency. 4 hours said it would cost $187 to repair. Labor not covered. No heat 2 more times. Again said $189 for labor for defective part. Why don’t they go back to carrier and have them pay the ridiculous fee of $189? Told them to fix. No choice.”
“The team was personable, respectful of our home, and grounds, efficient, demonstrated a high level of competence, and excellent teamwork. I recommend them highly.”
“Saturday before snow storm, 5:30am no heat. Emergency fee $125 for the Carrier system installed by Jos Frederick less than 3 yrs old. Service came out at 11, worked until 2, large bumble bee in 4×2 in plastic container, water in part of furnace where working. Said this should have been maintained, showed slip of maintenance 9/25. He said not all companies do as thorough a maintenance as Jos Frederick. He cleaned out container, said gaskets need replaced. Had to order. Wanted customer to pay additional $187 for his time. Spoke to Operation Mgr, John, said no additional cut as tech did not put in writing. System was working. Less than one week later, again 5:30 am not working. Sent different tech. Worked a few hours, replaced original 4×2 plastic container, flimsy gaskets, was running, water all soaked up from mess on floor, said good to go. 13 days later, 5:30am no heat. 4/16. Came out at 10 am said $189 for his labor to replace Pressure Switch. Not covered with warranty. Do not understand why the customer should pay for labor to replace a “defective” part from Carrier HVAC. I spent over $12,000 on that system and had it maintained 9/25 but still had problem. Tried to reason with Operation Mgr, John, but he said he had to run a business and I could get it replaced by another company. Told him to order part and install. Installed part for $189 today but wrote on invoice Not pleased with service costs and this was not over. Used Jos Frederick because my neighbor was a sister of the owner and felt they would be responsible, trustworthy, not the most reasonable price, dependable. I’m writing this Poor review as that was not the case and I do Not Recommend Jos Frederick for any HVAC system. Also, tech recommended to have duct work cleaned and dryer vent, which they also Do Not Do! Had to schedule another HVAC to do that next month!”
“He did a great job along with being a very nice person to help you know where he is in the process.”
“Woke up on Saturday before snow storm with no heat. Sent repairman who worked from 11-2 to get system running but said the Carrier Dystem had a “defective” part hand had to be ordered and replaced. Asked to inform Carrier, as it was less than 3 years old and they needed to stand by defective products. Always used Carrier for systems, they need to be made aware they are selling defective parts and they should replace for No Charge, including labor. John did that! TU”
“Your plumbers were able to fix a problem that other companies had failed at. Courteous, helpful, knowledgeable and efficient. Many thanks.”
“On 2/24/26 Repairman Eusebio M. arrived to diagnose and repair our gas furnace. He was very professional and knowledgeable. In just a short time he had found and fixed the problem on our heater. Very satisfied and happy with the service.”